General terms and conditions

Contents

Shapezone.hu GTC .............................................. .................................................. ........................................... 2

1. SERVICE PROVIDER: ............................................. .................................................. ........................... 2

2. ESSENTIAL PROVISIONS: ............................................. .................................................. ................ 2

3. REGISTRATION / PURCHASE ............................................. .................................................. ....................... 3

4. RANGE OF PRODUCTS, SERVICES AND PRICES AVAILABLE FOR PURCHASE ......................................... 3

5. ORDER PROCEDURE .............................................. .................................................. .................................. 3

6. PROCESSING AND EXECUTION OF ORDERS ........................................... ........................ 4

7. RIGHT OF WITHDRAWAL .............................................. .................................................. .......................................... 5

8. Warranty ............................................... .................................................. .................................................. 7

9 WARRANTY CLAIM PROCEDURE (FOR CONSUMER USERS) ..................................... .................................................. .................................... 9

10.MISCELLANEOUS PROVISIONS .............................................. .................................................. ..................... 9 11.CLAIM HANDLING PROCEDURE (FOR USER-SPECIFIC USERS) .............. 10

12. COPYRIGHT .............................................. .................................................. ..................................... 15

13. DATA PROTECTION ............................................... .................................................. ..................................... 16

Model withdrawal form ............................................... ..................................................

............................... 16

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Shapezone.hu


General terms and conditions

EBL Holding Kft.

Shapezone.hu GTC

The contract concluded on the basis of this document will not be registered (it will not be accessible afterwards, the conclusion of the contract will be proved by the order data), it will be concluded with a legal statement made by implication, it will not be considered a written contract, it will not be written in Hungarian. In case of any questions related to the operation of the webshop, the ordering and delivery process, we are at your disposal at the contact details provided.

The scope of these GTC covers the legal relations on the Service Provider's website (https://www.shapezone.hu/) and its subdomains. These GTC are continuously available (and can be downloaded, printed at any time) from the following website: https://www.shapezone.hu//aszf.

Definitions:

User: Any natural or legal person or organization that uses the services of the Service Provider,

It concludes a contract with a service provider.

Consumer: A User who is a natural person acting outside his or her profession, self-employment or business.

Entrepreneurship: A person pursuing a profession, self-employment or business.

Service provider: A natural or legal person or entity providing information society services

an organization without personality who is a Felhasználó részére szolgáltatást nyújt, aki a Felhasználóval szerződést köt.

1. SERVICE PROVIDER INFORMATION:

Name of the service provider: EBL Holding Kft.

Seat of the service provider (and also the place of complaint handling): 1039 Budapest, Mátyás király út 8

Contact details of the service provider, regular e-mail address for contacting customers: shapezoneshop@gmail.com

Company registration number / registration number: 0109377601

Service provider's tax number: 26305635-2-41

Name of registration authority / permitting authority and permit number (if any): Metropolitan Court of Registration

The telephone number of the service provider is 06709047386

Language of the contract: Hungarian

Name, address, e-mail address of the hosting provider:

Dottroll. Address: 1148 Budapest, Fogarasi út 3-5. Phone: +36 - 1 - 432 - 3232 Fax: +36 - 1 - 432 - 3231 Email: support@dotroll.com

2. BASIC PROVISIONS:

2.1. Issues not regulated in these GTC and the interpretation of these GTC are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Civil Code") and certain issues of electronic commerce services and services related to the information society. CVIII of 2001 on (Elker Act) and Decree 45/2014 on the detailed rules of contracts between a consumer and a business. (II. 26.) Korm.

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provisions of this Regulation. Special products are subject to the relevant sectoral legislation. The mandatory provisions of the relevant legislation shall apply to the parties without any special stipulation.

2.2. These GTC are valid from September 29, 2021 and will remain in force until revoked. The Service Provider will publish the amendments to these GTC on the website, and will notify the registered and / or previously purchased Users of the change by e-mail. The amendments do not affect previously concluded contracts, ie the amendments do not have retroactive effect

.

2.3. The Service Provider reserves all rights in the website, any part of it and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents or any part of the content appearing on the website without the written consent of the Service Provider.

2.4. The Service Provider shall not be liable in connection with the sale and purchase of products not related to the Service Provider and published on other websites not operated by the Service Provider.

3. REGISTRATION / PURCHASE

3.1. The user is obliged to provide his / her own real data during registration / purchase. In the event of false or personally identifiable information provided during the purchase / registration, the resulting electronic contract will be void. The Service Provider excludes its liability if the User uses its services on behalf of another person with the data of another person.

3.2. The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the data provided incorrectly and / or inaccurately by the User. However, the Service Provider informs the Users that after consultation with the User and clear identification, he / she can correct the incorrectly entered data in the order so that the invoicing and delivery do not interfere.

3.3. The Service Provider shall not be liable for any damages resulting from the User forgetting his / her password or making it available to unauthorized persons for any reason not attributable to the Service Provider (if there is registration on the site).

4. RANGE OF PRODUCTS, SERVICES AND PRICES AVAILABLE FOR PURCHASE

4.1. The displayed products can be ordered from the web store online (in some cases by phone). The prices shown for the products are in HUF, gross prices (ie they include the 27% VAT required by law, and if the Service Provider invoices without VAT, the prices are the amounts payable), however, they do not include fees related to delivery and payment. No separate packaging fee will be charged, unless the User requests decorative or other special packaging.

4.2. In the webshop, the Service Provider indicates the name and description of the product in detail, and displays a photo of the products (if possible).

4.3. If a special price is introduced, the Service Provider will fully inform the Users about the special offer and its exact duration.

4.4.If, despite all the diligence of the Service Provider, an incorrect price is posted on the surface of the Webshop, possibly a "0" HUF or "1" HUF price due to a system error, the Service Provider is not obliged to confirm the order at an incorrect price, but has the option to reject and may offer confirmation at the correct price, in the knowledge of which the User has the right not to accept the amended offer. By incorrect price we mean the price at which the contractor does not have the contractual will to conclude the contract. Pursuant to Act V of 2013 on the Civil Code (Civil Code), the contract is concluded by mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, ie there is no statement expressing the will of the parties mutually and unanimously, then we cannot speak of a validly concluded contract from which rights and obligations would arise.

5. ORDER PROCEDURE

5.1. After registering, the user logs in to the webshop and / or can start shopping without registration.

5.2. The user sets the number of products to be purchased.

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5.3. The user adds the selected products to the cart. Users can view the contents of the cart at any time by clicking on the "cart" icon.

5.4. If you do not want to buy another product, check the number of products you want to buy. You can delete the contents of the cart by clicking on the "delete - X" icon. Click the "+, -" icon to finalize the quantity.

5.5. The user enters the delivery address and then the delivery / payment method, which is as follows

:

5.5.1. Payment methods:

Personal collection: In cash upon receipt at the Service Provider's business premises or at another place specified by the Service Provider: In case of choosing to receive the goods upon receipt, the User shall pay the purchase price of the product in cash at the Service Provider's business premises or other location specified by the Service Provider. Cash payment is only possible in Hungarian forints (HUF).

Payment by cash on delivery: If the ordered product is delivered by courier service or to a parcel point, it is possible for the User to pay the final amount of the order to the courier either at the parcel point in cash or by credit card upon receipt of the ordered product (s).

Online credit card: The user has the option to pay the total value of the order online with a credit card through the secure payment system of the financial service provider used by the Service Provider.

5.5.2. Shipping cost (gross amounts):

The delivery fee varies between 1490-3990 HUF.

5.6. The final amount to be paid includes all costs based on the order summary and confirmation letter. User of the Civil Code. 6: 127. § without delay without delay. Product (s) will be delivered on business days between 8am and 5pm.

5.7. After entering the data, the User can send his order by clicking on the "send order" button, but before that he can check the entered data again, send a comment about his order or send us another e-mail request.

5.8. By placing an order, the user acknowledges that the 45/2014. (II. 26.) and other conditions (eg § 20), the obligation to pay arises with the order.

5.9. Correcting data entry errors: Before completing the ordering process, the user can always return to the previous phase, where he can correct the data entered. In detail: During the order it is possible to view or modify the contents of the basket, if the basket does not contain the quantity to be ordered, the user can enter the number of the quantity to be ordered in the data entry field in the quantity column. If the User wishes to delete the products in the cart, click on the "Delete" button "X". During the order, the User has the possibility to correct / delete the entered data continuously

.

5.10.The user will receive an e-mail confirmation after the order has been sent. If this confirmation is not received by the User within the expected time limit, depending on the nature of the service, but no later than within 48 hours from the sending of the User's order, the User is released from the obligation to make an offer or a contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for the confirmation if the confirmation is not received in time because the User provided an incorrect e-mail address during registration or is unable to receive a message due to the saturation of the storage space belonging to his account.

5.11. The user acknowledges that the confirmation discussed in the previous section is only an automatic confirmation and does not create a contract. The contract is concluded when the Service Provider notifies the User of the details and expected fulfillment of the order in another e-mail after the automatic confirmation mentioned in the previous point.

6. PROCESSING AND EXECUTION OF ORDERS

6.1. Orders are processed during business hours. It is also possible to place the order outside the dates indicated as the processing of the order, if it takes place after the working hours, the next day

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for processing. In all cases, the service provider's customer service will confirm electronically when you can fulfill your order

.

6.2. General delivery deadline, within 1-5 working days from the conclusion of the contract.

6.3. Pursuant to the sales contract, the Service Provider is obliged to transfer the ownership of the thing, the User to pay the purchase price and take over the thing. The User may modify or cancel his order until the seller transfers it to the shipping company, but then the User acknowledges that he can only exercise his intention to modify or cancel it by exercising his right of withdrawal.

6.4. If the seller is the business and the buyer is a consumer and the seller undertakes to deliver the thing to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the thing. The risk of damage passes to the buyer upon delivery to the carrier if the carrier has been assigned by the buyer, provided that the carrier was not recommended by the seller.

6.5. In the event of a delay by the Service Provider, the User is entitled to set an additional deadline. If the seller fails to perform within the additional period, the buyer is entitled to withdraw from the contract.

6.6. The User is entitled to withdraw from the contract without setting an additional deadline if

a) the Service Provider has refused to perform the contract; obsession

(b) the contract should have been performed at the agreed time and not otherwise, as agreed by the parties or because of the identifiable purpose of the service.

6.7. If the Service Provider fails to fulfill its obligations under the contract because the product specified in the contract is not available, it shall immediately inform the User and refund the amount paid by the User immediately, and the Service Provider shall ensure that the User enforces other statutory obligations. rights.

6.8. The Service Provider draws the attention of the Users to the fact that if the User does not take over the ordered product (s) performed in accordance with the contract (regardless of the method of payment), the Contract is in breach of the Civil Code. 6: 156. § (1).

This means that according to the rules of unauthorized administration, if the Consumer does not indicate his intention to withdraw (and does not make a statement whether he wishes to take over the ordered product (s)), the storage related to the product (s) it also enforces the normal cost and the shipping cost (round trip) to the Users.

The Service Provider draws the attention of the Users to the fact that in order to enforce our legal claims, the User will be responsible for the payment of other (legal) costs (even the fees of the order for payment procedure) arising from the breach of contract.

7.RIGHT OF WITHDRAWAL

7.1. Directive 2011/83 / EU of the European Parliament and of the Council and Regulation 45/2014 on the detailed rules for contracts between consumers and businesses. (II.26.) Of the Government, the consumer may withdraw from the contract and return the ordered product without giving any reason within 14 days from the receipt of the ordered product. If the company does not comply with this information, the 14-day withdrawal period will be extended by twelve months. If the Service Provider provides the information within 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the withdrawal period is 14 days from the communication of this information.

7.2. The Consumer may exercise his right of withdrawal with a clear statement to that effect, or in accordance with 45/2014. (II.26.) Of the Government Decree.

7.3. The period open for the exercise of the right of withdrawal expires 14 days from the date on which the Consumer or a third party other than the carrier designated by the Consumer takes over the product.

7.4. The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

7.5. The cost of returning the product is to be borne by the Consumer, the company has not undertaken to bear this cost.

7.6. In case of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product.

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7.7.The right of withdrawal does not apply to the Consumer in the case of a non-prefabricated product which has been manufactured on the basis of the Consumer's instructions or at his express request, or in the case of a product which has been clearly tailored to the consumer.

7.8. The Consumer may also not exercise his right of withdrawal

the. in the case of a contract for the provision of a service, after the performance of the service as a whole, if the business has started with the express prior consent of the Consumer and the consumer has acknowledged that he loses his right of termination after the performance of the service as a whole;

b. in respect of a product or service the price or price of which is not subject to fluctuations during the period open for the exercise of the right of withdrawal by the financial market undertaking;

c. in respect of a perishable or short-lived product;

d. in the case of a sealed product which, for reasons of health protection or hygiene, cannot be returned after opening after delivery;

e. in respect of a product which, by its nature, is inseparably mixed with another product after delivery;

f. in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties at the time of the conclusion of the contract of sale but which is not performed until the thirtieth day after its conclusion;

g. in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;

h. with regard to the sale and purchase of a sealed audio or video recording and a copy of a computer software, if the Consumer has opened the packaging after the delivery

;

i.

j.

k.

in the case of a contract for catering or leisure services, if a performance date or time limit specified in the contract has been set;

for newspapers, periodicals and periodicals, other than subscription contracts; in the case of contracts awarded by public auction;

contract for the provision of accommodation, transport, car rental, except housing services,

l. with regard to digital data content provided on an intangible medium, if the business has started the performance with the express prior consent of the Consumer and the Consumer has stated at the same time that he loses his right of withdrawal after the start of the performance.

7.9. The Service Provider shall refund the amount paid to the Consumer, including the delivery fee, immediately upon receipt of the statement of withdrawal in accordance with the above legislation, but no later than within 14 days of becoming aware of the withdrawal.

7.10. In the case of a refund, we will use the same payment method as in the original transaction, unless the Consumer expressly consents to the use of another payment method; there is no additional cost to the Consumer as a result of using this refund method.

7.11.The consumer is obliged to return the goods to the Service Provider without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal to the Service Provider.

7.12. In the event of a written withdrawal from the consumer, it is sufficient to send the statement of withdrawal within 14 days.

7.13. The consumer complies with the deadline if he returns or hands over the product (s) before the end of the 14-day period. THE

return shall be deemed to have been effected within the time limit if the consumer sends the product before the time limit expires.

7.14. The consumer only bears the direct cost of returning the product.

7.15. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider.

7.16. The refund may be withheld by the Service Provider until the goods (s) have been returned or the Consumer has provided proof that they have been returned: the earlier of the two dates shall be taken into account.

7.17. If the Consumer wishes to exercise his right of withdrawal, he may indicate this at one of the Service Provider's contact details in writing (either with the help of the attached data sheet), by telephone or even in person. In the case of a written notification by post, the date of posting is taken into account, and in the case of a telephone notification, the indication of the telephone. You can return the ordered product to the Consumer Service Provider by post or with the help of a courier servic

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7.18. The consumer is only liable for depreciation resulting from use in excess of that required to determine the nature, characteristics and functioning of the product.
7.19. 45/2014 on the detailed rules of contracts between a consumer and a business. (II.26.) Government Decree is available here.
7.20. Directive 2011/83 / EU of the European Parliament and of the Council is available here
7.21. You can also contact the Service Provider with other complaints of the consumer at the contact details in these GTC.
7.22. The right of withdrawal belongs only to Users who qualify as consumers according to the Civil Code.
7.23. The right of withdrawal does not apply to an undertaking, ie a person who, in the course of his trade, business or
its business includes e.
7.24. Procedure for exercising the right of withdrawal:
7.24.1. If the Consumer wishes to exercise the right of withdrawal, he is obliged to indicate his intention to withdraw at the contact details of the Service Provider.

7.24.2.The consumer shall exercise his right of withdrawal within the time limit if he sends his statement of withdrawal before the expiry of the 14th day from the receipt of the product. In the case of a written withdrawal, it is sufficient to send the statement of withdrawal within 14 days. In the case of notification by post, the date of posting and, in the case of notification by e-mail or fax, the time of sending the e-mail or fax shall be taken into account.

7.24.3. In case of withdrawal, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the publication of his statement of withdrawal. The deadline is considered to have been met if you send the product before the 14-day deadline (so you do not have to arrive within 14 days). The customer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

7.24.4. However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Consumer also exercises the right of withdrawal between the date of concluding the contract and the date of receipt of the product.

7.24.5. When selling several products, if the delivery of each product takes place at a different time, the buyer may exercise the right of withdrawal within 14 days from the receipt of the last delivered product or product consisting of several lots or pieces

.

8.Warranty

Defective performance

The debtor will perform incorrectly if the service does not meet the quality requirements set out in the contract or in law at the time of performance. The debtor does not perform incorrectly if the rightholder was aware of the error at the time of concluding the contract or should have been aware of the error at the time of concluding the contract.

A clause in a contract between a consumer and a business that deviates from the provisions of this chapter regarding the warranty and guarantee of supplies to the detriment of the consumer shall be void.

Business User: a person who acts in the course of his or her profession, self-employment or business.

Supplies warranty

8.1. In what cases can the User exercise his right to warranty for supplies?

In the event of faulty performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

8.2. What rights does the User have based on his warranty claim?

The user may, at his option, make the following warranty claims: he may request repair or replacement, except

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if the fulfillment of the demand chosen by the User is impossible or would involve a disproportionate additional cost for the enterprise compared to the fulfillment of another demand. If you have not requested or could not request the repair or replacement, you may request a pro rata reduction of the consideration or the defect at the expense of the business. You can also transfer from one of your chosen warranty rights to another, but the cost of the transfer shall be borne by the User, unless it was justified or given by the company.

8.3. What is the deadline for the User to enforce his warranty claim?

The User (if it is considered a Consumer) is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. However, please note that you will no longer be able to assert your warranty rights beyond the two-year limitation period from the performance of the contract (1 year for businesses and second-hand products).

8.4. Against whom can you assert your warranty claim?

The User may assert his warranty claim against the Service Provider.

8.5. What are the other conditions for enforcing your warranty rights (if the User qualifies as a Consumer)?

Within six months of the performance, there are no other conditions for enforcing the warranty claim than the notification of the error, if the User proves that the product or service was provided by the company operating the webshop. However, after the expiration of six months from the performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance

.

Product warranty

8.6. In what cases can the Consumer exercise his product warranty right?

In the event of a defect in a movable thing (product), the Consumer may, at his choice, assert a claim for a warranty for supplies or a product warranty.

8.7. What rights does the Consumer have based on his product warranty claim?

As a product warranty claim, the consumer may only request the repair or replacement of a defective product.

8.8. In which case is the product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.

8.9. What is the deadline for enforcing a consumer's product warranty claim?

The product warranty claim can be enforced by the consumer within two years from the placing on the market of the product by the manufacturer. Upon expiry of this period, he shall cease to be entitled to do so.

8.10. Against whom and under what other conditions can you assert your product warranty claim?

You can only make a product warranty claim against the manufacturer or distributor of the movable property. Defects in the product must be proven by the Consumer in the event of a product warranty claim.

8.11. In which cases is the manufacturer (distributor) released from its product warranty obligation?

The manufacturer (distributor) is only released from the product warranty if he can prove that: - the product was not manufactured or placed on the market in the course of his business, or

the defect was not detectable at the time of placing on the market in the light of scientific and technical knowledge, or

- the defect of the product is due to the application of legislation or a mandatory official regulation

.

It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.

Please note that due to the same defect, you cannot claim a warranty for a product and a product warranty at the same time. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.

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8.12. The Service Provider shall not be liable for any damages resulting from improper or careless handling, excessive use or effects other than those specified after the transfer of the risk of damage, or other improper use of the products.

9 WARRANTY CLAIM PROCEDURE (FOR CONSUMER USERS)

9.1. In an agreement between a consumer and a business, the agreement of the parties may not deviate from the provisions of the Regulation to the detriment of the consumer..

  1. 9.2. It is the consumer's responsibility to prove the conclusion of the contract (by invoice or even just a receipt).

    9.3. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider (Section 6: 166 of the Civil Code).

    9.4. The Service Provider is obliged to draw up a report on the warranty or guarantee claim notified by the Consumer.

    9.5. A copy of the report shall be provided to the Consumer without delay and in a verifiable manner.

    9.6. If the Service Provider is not aware of the fulfillment of the Consumer's warranty or guarantee claim at the time of its notification

    shall declare its position to the Consumer within five working days in a verifiable manner, including the reason for the rejection and the possibility of recourse to the conciliation body.

    9.7. The Service Provider is obliged to keep the report for three years from the date of its collection and to present it at the request of the inspection authority.

    9.8. The Service Provider shall endeavor to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. The information shall be provided with the consumer's prior consent, by electronic means or by any other means suitable for the consumer's receipt.

10.MISCELLANEOUS PROVISIONS

10.1. The Service Provider is entitled to use a contributor to fulfill its obligations. He bears full responsibility for his unlawful conduct, as if he had committed the unlawful conduct himself.

10.2. If any part of these GTC becomes invalid, illegal or unenforceable, it will not affect the validity, legality and enforceability of the remaining parts.

10.3. If the Service Provider does not exercise its right under the GTC, the failure to exercise the right shall not be considered a waiver of the given right. Waiver of any right shall be effective only upon express written notice to that effect. The fact that the Service Provider does not strictly adhere to any of the essential conditions or stipulations of the GTC does not mean that it waives its strict adherence to the given condition or stipulation at a later date.

10.4. The Service Provider and the User try to settle their disputes amicably.

10.5. The parties state that the Service Provider's webshop operates in Hungary and is also maintained here. Because the page

it can also be visited from other countries, therefore the users expressly acknowledge that the applicable law in relation to the user and the Service Provider is the Hungarian law. If the user is a Consumer, then Pp. Pursuant to Section 26 (1), the court of the defendant's (Consumer's) domicile shall have exclusive jurisdiction over the Consumer in disputes arising from this contract.

10.6.The Service Provider does not apply different general access conditions for access to the products in the webshop for reasons related to the User's citizenship, place of residence or place of establishment.

10.7. The Service Provider shall not apply different conditions to the payment transaction for the reasons related to the User's citizenship, place of residence or place of establishment, place of payment account, place of establishment of the payment service provider or place of issue of the cash alternative payment instrument within the Union. .

10.8. The service provider qualifies within the internal market based on the buyer's nationality, place of residence or place of establishment

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of the European Parliament and of the Council of ... / 302 REGULATION.

11. COMPLAINTS HANDLING PROCEDURE (FOR USER-SPECIFIC USERS

)

11.1.The goal of our store is to fulfill all orders in the right quality, with the complete satisfaction of the customer. If the User still has a complaint regarding the contract or its performance, he / she may submit his / her complaint to the above telephone, e-mail address or by letter.

11.2. The Service Provider will immediately investigate the verbal complaint and remedy it as necessary. If the customer does not agree with the handling of the complaint, or it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position, and shall provide a copy to the customer.

11.3. The Service Provider will respond to the written complaint in writing within 30 days. It shall state the reasons for rejecting the complaint. The Service Provider shall keep the record of the complaint and a copy of the response for 3 years and present it to the inspection authorities upon request.

11.4. Please note that if your complaint is rejected, you may initiate an official or conciliation procedure with your complaint, as follows:

11.5. The Consumer may lodge a complaint with the Consumer Protection Authority:

The Fgytv. 45 / A. § (1) - (3) and Decree 387/2016 on the designation of the consumer protection authority. (XII. 2.), the government office acts as a general consumer protection authority

: https://www.kormanyhivatal.hu/hu/elerhetosegek

11.6.In the event of a complaint from the Consumer, he has the opportunity to contact a conciliation body, the contact details of which can be found here:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre u. 36. Telephone number: (72) 507-154; (20) 283-3422 Fax number: (72) 507-152

Chairman: Dr. Ferenc Bércesi

Website address: www.baranyabekeltetes.hu

E-mail address: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board Address: 6000 Kecskemét, Árpád krt. 4. Mailing address: 6001 Kecskemét Pf. 228. Telephone number: (76) 501-525; (76) 501-532; (70) 702-8403

Fax number: (76) 501-538

Chairman: Dr. Zsuzsanna Horváth

Website address: www.bacsbekeltetes.hu E-mail address: bekeltetes@bacsbekeltetes.hu

Békés County Conciliation Board

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Address: 5600 Békéscsaba, Penza ltp. 5. Telephone number: (66) 324-976

Fax number: (66) 324-976

President: Dr. László Bagdi

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone number: (46) 501-091 (new cases); 501-871 (pending cases) Chairman: Dr. Péter Tulipán

Website address: www.bekeltetes.borsodmegye.hu

E-mail address: bekeltetes@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. Telephone number: (1) 488-2131

Fax number: (1) 488-2186

President: Dr. Éva Veronika Inzelt

Website address: https://bekeltet.bkik.hu/ E-mail address: bekelteto.testulet@bkik.hu

Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12. Telephone number: Extension (62) 554-250 / 118 Fax number: (62) 426-149

Chairman: Dr. Károly Horváth

Website address: www.bekeltetes-csongrad.hu E-mail address: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.

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Phone number: (22) 510-310

Fax number: (22) 510-312

Chairman: Dr. József Vári Kovács

Website address: www.bekeltetesfejer.hu

E-mail address: bekeltetes@fmkik.hu; fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10 / a. Telephone number: (96) 520-217

President: Dr. Beáta Bagoly

Website address: https://gymsmkik.hu/bekelteto E-mail address: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Headquarters: 4025 Debrecen, Petőfi tér 10.

Place of administration: 4025 Debrecen Vörösmarty u. 13-15. Phone number: (52) 500-710; (52) 500-745

Fax number: (52) 500-720

Chairman: Dr. Zsolt Hajnal

Website address: https://www.hbmbekeltetes.hu

E-mail address: bekelteto@hbkik.hu

Heves County Conciliation Board

Mailing address: 3300 Eger, Pf. 440.

Customer reception: 3300 Eger, Hadnagy u. 6th floor

Telephone number: (36) 416-660 / 105 extension Fax number: (36) 323-615 Chairman: Dr. István Gondos

Website address: www.hkik.hu/hu/content/bekelteto-testulet

E-mail address

: bekeltetes@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floor

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Phone number: (20) 373-2570

Fax number: (56) 370-005

President: Dr. Lajkóné dr. Judit Vígh

Website address: https://www.iparkamaraszolnok.hu/ugyintezes/bekelteto-testulet E-mail address: bekeltetotestulet@iparkamaraszolnok.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: (34) 513-010

Fax number: (34) 316-259

President: Dr. Gabriella Bures

Website address: www.kemkik.hu/hu/bekeltet-otilde-testulet E-mail address: bekeltetes@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány u. 9 / a Telephone number: (32) 520-860

Fax number: (32) 520-862

President: Dr. Erik Pongó

Website address: www.nkik.hu E-mail address: nkik@nkik.hu

Pest County Conciliation Board

Headquarters: 11- Budapest, Etele út 59-61. II. floor 240. Mailing address: 1364 Budapest, Pf .: 81

Phone number: (1) -269-0703

Fax number: (1) - 269-0703

Chairman: Dr. Pál Koncz

Website address: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu E-mail address

: pmbekelteto@pmkik.hu

SomogyCounty Conciliation Board

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Address: 7400 Kaposvár, Anna utca 6. Telephone number: (82) 501-000

Fax number: (82) 501-046

President: Dr. Imre Csapláros

Website address: https://www.skik.hu/bekelteto-testulet-159 E-mail address: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2. Telephone number: (42) 420-180

Fax number: (42) 420-180

President: Görömbeiné dr. Katalin Balmaz Website address: www.bekeltetes-szabolcs.hu E-mail address: bekelteto@szabkam.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25. Telephone number: (74) 411-661; (30) Fax number 664-2130: (74) 411-456

President: Mónus Gréta

Website address: https://www.tmkik.hu/hu/bekelteto-testulet_2 E-mail address: bekeltett@tmkik.hu; kamara@tmkik.hu

Iron County Conciliation Board

Customer reception: 9700 Szombathely, Rákóczi Ferenc u. 23. Telephone number: (94) 312-356; (94) 506-645; (30) 956-6708 Fax Number: (94) 316-936

Chairman: Dr. Zoltán Kövesdi

Website address: www.vasibekelteto.hu E-mail address: pergel.bea@vmkik.hu

Veszprém County Conciliation Board

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Address: 8200 Veszprém, Radnóti tér 1. Telephone number: (88) 814-121; (88) 814-111 Fax Number: (88) 412-150

President: Dr. Klára Herjavecz

Website address: www.bekeltetesveszprem.hu E-mail address: info@bekeltetesveszprem.hu

Zala County Conciliation Board

Address: 24. Petőfi utca, 8900 Zalaegerszeg, telephone number: (92) 550-513

Fax number: (92) 550-525

Chairman: Dr. Sándor Molnár

Holap address: www.bekelteteszala.hu E-mail address: zmbekelteto@zmkik.hu

11.7. The Conciliation Body has the power to settle consumer disputes out of court. The task of the conciliation body is to try to reach an agreement between the parties in order to settle the consumer dispute, failing which it will decide on the matter in order to ensure simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the Consumer or the Service Provider, the conciliation body shall advise on the rights and obligations of the Consumer

.

11.8. In the event of a cross-border consumer dispute relating to an online sales contract or an online service contract, the conciliation body operated by a chamber designated by decree of the Minister responsible for consumer protection shall have jurisdiction.

11.9. In the event of a consumer complaint, you can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission's system by clicking here. After that, after logging in, the Consumer can submit his complaint via the online website: https://ec.europa.eu/odr

11.10. The Service Provider is obliged to cooperate in the conciliation panel proceedings. In this context, it shall send its reply to the conciliation body and ensure the participation of the person authorized to reach an agreement at the hearing. If the registered office or premises of the company is not registered in the county according to the chamber operating the conciliation body, the obligation of the company to cooperate extends to offer the possibility of concluding a written agreement in accordance with the needs of the Consumer.

11.11. If the Consumer does not turn to a conciliation body or the proceedings are unsuccessful, the Consumer has the opportunity to go to court to settle the dispute. The action must be brought by means of an application containing the following information:

• the court seised;

•the names, domiciles and legal status of the parties and their representatives;

• the right to be enforced, stating the facts and evidence on which it is based;

• the data from which the jurisdiction and jurisdiction of the court can be determined;

• a firm request for a court decision.

The application must be accompanied by the document or a copy thereof, the content of which is relied on as evidence.

12. COPYRIGHT

12.1. Once https://www.shapezone.hu/, as a website, is considered a copyrighted work, it is prohibited

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download (duplicate) the content appearing on the website https://www.shapezone.hu/ or any part thereof, redistribute it to the public, use it in any other way, store it electronically, process and sell it without the written consent of the Service Provider. At the same time, the user can download the GTC and the data management information without any conditions and restrictions, and store them in any form

.

12.2. Even with written consent, any material can be downloaded from the https://www.shapezone.hu/ website and its database only with reference to the given website.

12.3 .. The Service Provider reserves all rights to all elements of its service, to the domain names, the secondary domain names formed with them and to the Internet advertising spaces.

12.4. Adaptation or decryption of the content or parts of the https://www.shapezone.hu/ website is prohibited; unfair use of user IDs and passwords; use any application that can be modified or indexed on the https://www.shapezone.hu/ website or any part thereof.

12.5. The name https://www.shapezone.hu/ enjoys copyright protection, its use, except for the reference, is possible only with the written consent of the Service Provider.

12.6. The User acknowledges that in case of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is HUF 60,000 gross per image and HUF 20,000 gross per word. The user acknowledges that this penalty is not excessive and browses the site with this in mind. In the event of a copyright infringement, the Service Provider uses a notarized fact certificate, the amount of which is also passed on to the infringing user.

13. DATA PROTECTION

The data management information of the website is available on the following page: https://www.shapezone.hu//adatvedelem Budapest, September 29, 2021.

Model withdrawal form

(fill in and return only if you wish to withdraw from the contract)

Consignee (name, postal address, e-mail address, fax number, telephone number): EBL Holding Kft., 1039 Budapest, Mátyás király út 8, shapezoneshop@gmail.com, 06709047386

I, the undersigned, declare that I will withdraw from the sale of the following goods: Date of order / date of receipt:

Name of consumer (s):

Address (es) of consumer (s):

Signature of consumer (s) (only in writing):

Date:

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Version: 1. · Date of acceptance: 30.09.2021 · Date of generation: 05.10.2021 · Verified and created by: Virtualjog.hu

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